FAQ
Frequently Asked Questions
Here are some quick answers to commonly asked questions. If you have more concerns feel free to Contact Us.
We offer professional mental health counselling, online or in person, in Sinhala, Tamil and English.
Online counselling: Choose from over 30 counsellors on our platform, each with their own specialisations. Check out this article on how to book an online session.
In-person counselling: Four counsellors see clients every Thursday, Friday and Saturday at Blue Cross Hospital, Rajagiriya.
Have a question or need help choosing? WhatsApp us on +94 75 555 0990.
Therapists undergo a thorough verification process, including assessment of their qualifications and experience. This includes holding a master’s degree in psychology and a minimum of 2 years of experience as a psychologist at a clinic/hospital or 4 years of experience in operating their own clinic, ensuring trusted and qualified mental health support for our clients.
Browse our 30+ counsellors on app.happymind.lk/therapists, compare their specialisations, and book the one who suits you. You can book individual sessions (for one person) or couple sessions.
For a step-by-step guide, read our booking guide.
Need a hand? WhatsApp us on +94 75 555 0990.
In-person sessions are held on Thursdays, Fridays and Saturdays at Blue Cross Hospital, Rajagiriya. All in-person bookings are made through our WhatsApp support line, and payment is by bank transfer.
To book, WhatsApp us on +94 75 555 0990.
We place a strong emphasis on your privacy and security, following international data protection guidelines; HIPAA and GDPR. Our advanced encryption guarantees confidential data handling, reflecting our commitment to maintaining your trust.
Only a clinical psychiatrist can prescribe mental health medications. Therapists, also known as psychotherapists or psychologists, cannot prescribe or advise on medication. We recommend first seeing a psychologist through Happy Mind, if the medication is required to treat the condition, they will refer you to a psychiatrist.
For online sessions, you can easily pay using your debit/credit card or Google Pay. Our secure platform ensures your card details are handled safely for a confident and protected payment experience.
For in-person/physical sessions, payment mode is bank transfers. For more info, WhatsApp us on +94 75 555 0990.
If your current therapist isn’t ideal, you can easily switch to another therapist who better match your needs. We aim to provide a fulfilling therapeutic journey with the right connection for you.
For support and recommendations on therapists, WhatsApp us on +94 75 555 0990.
Therapists set their pricing individually, considering their expertise and service value. This flexibility lets you find a therapist within your budget while benefiting from their specialised skills. Transparent pricing details on therapist profiles help you make an informed choice aligned with your preferences and budget.
However, for in-person/physical counseling option, individual sessions rates are consistent across all therapists. But rates vary for couple sessions.
We have the world renowned DASS21 assessment that measures your Depression, Anxiety and Stress levels available Free of Charge. You can access it here.
Important: This assessment is for informational purposes only and is not a substitute for professional mental health diagnosis or treatment.