So you’ve decided to give online counselling a try, that’s a big and brave step, and we want to make sure everything that follows feels as simple and stress-free as possible.

Booking a session on Happy Mind takes just a few minutes. Whether you’re booking for yourself or for you and your partner, this guide walks you through the exact steps, clearly and without any jargon. Let’s get you started.

Did you know that, as a Happy Mind client, you get access to free weekly wellness classes? We have guided meditation sessions happening every Monday evening, journaling every Tuesday evening and yoga every Friday evening. To register for classes, visit happymind.lk/weeklywellnessclasses/

How to Book an Individual Counselling Session

Individual counselling is for anyone who wants a private, one-on-one space to talk through what they’re going through, whether that’s stress, anxiety, relationship challenges, grief, burnout, or simply needing someone to help you make sense of things.

Step 1: Create your Happy Mind account

Head to app.happymind.lk/sign-up/client and create your free account. It only takes 2 minutes. After the account is created, you can sign in to your Happy Mind account at app.happymind.lk – Don’t forget to read in full the pop up banner that comes up when you log in, it has very important information on using the platform.

Your account is private and secure; nobody else can see your sessions or your information.

Step 2: Browse counsellors and find the right fit

Once you’re logged in, go to the ‘Therapists’ tab and use the filters at the top to narrow your search by availability, specialisation, language, and your preferred gender of counsellor. Click ‘More Details’ on any profile to read more about their background, approach, and session rates.

Take your time with this step. Finding someone you feel comfortable with matters and Happy Mind gives you over 30 qualified counsellors to choose from, with rates starting at LKR 2,800 for a 60-minute session. If you are confused about which counselor to choose, simply WhatsApp the Happy Mind support line on (+94) 75 555 0990, and we can recommend you a counselor

Step 3: Check their availability

On the counsellor’s profile, select a date to view their available appointment slots. If a slot works for your schedule, you’re ready to move on. If not, try a different date or browse another counsellor.

Step 4: Purchase your session

Scroll to the bottom of the counsellor’s profile, select the ‘Individual’ button to see individual session plans. Click ‘Purchase now’ or ‘Subscribe now’ on your preferred plan. Review the final amount and click ‘Pay Now’. You can complete your payment using any debit or credit card, or Google Pay.

Step 5: Schedule your appointment

After payment, you’ll be taken back to your homepage. You’ll see your purchased session listed under Session Schedule. Click the ‘Schedule’ button next to it, pick a date range, select your preferred appointment slot, and click ‘Book Now’. That’s it – your session is confirmed.

The platform automatically displays times in your local timezone, so if you’re based outside of Sri Lanka, you don’t need to do any mental math, the platform adjusts for you.

Step 6: Join your session

Ten minutes before your session starts, a ‘Join Now’ button will appear on your homepage under ‘Upcoming Sessions’. Click it to connect. You can choose to turn your video on or keep it off, whatever you’re most comfortable with. There’s also an in-session chat if you want to share any documents with your counsellor.

Sessions are never recorded, and everything discussed is protected by client-therapist confidentiality.

How to Book a Couples Counselling Session

Couples counselling is for partners who want to work through challenges together, whether that’s communication difficulties, recurring conflicts, trust issues, or simply wanting to strengthen your relationship before problems escalate.

The booking process is similar to an individual session, with a couple of extra steps to include your partner. Here’s how it works:

Step 1: Create your Happy Mind account

Just like an individual session, start by creating your account at app.happymind.lk/sign-up/client. Your partner will also need their own Happy Mind account, keep that in mind before you begin, as you’ll need to invite them later.

After the account is created, you can sign in to your Happy Mind account at app.happymind.lk – Don’t forget to read in full the pop up banner that comes up when you log in, it has very important information on using the platform.

Step 2: Find a couples counsellor

Once you’re logged in, go to the ‘Therapists’ tab and use the filters. Under Specialisation, select ‘Marriage & Family’ to find counsellors who specialise in couples work. Browse their profiles, read about their approach, and click ‘More Details’ when someone feels like a good fit. If you are confused about which counselor to choose, simply WhatsApp the Happy Mind support line on (+94) 75 555 0990, and we can recommend you a counselor

Step 3: Check their availability

Select a date on the counsellor’s profile to view available slots. Make sure the timing works for both you and your partner before moving forward.

Step 4: Purchase a couples session plan

Scroll to the bottom of the counsellor’s profile and click on the ‘Couple’ button to see couples session plans. Click ‘Purchase now’ or ‘Subscribe now’ on your preferred plan, review the final amount, and click ‘Pay Now’ to complete your payment.

Step 5: Schedule your appointment

After payment, your session will appear under Session Schedule on your homepage. Click ‘Schedule’, pick a date range, select a slot that works for both of you, and click ‘Book Now’.

Step 6: Invite your partner (If you’re joining from separate locations)

You can utlize this functionality if both of you’re joining from two different locations. Once your session is scheduled, click ‘Invite Partner’ and enter your partner’s email address. Please make sure your partner has already created their own Happy Mind account before this step, the invite won’t work without it.

Step 7: Join your session together

Your couples counselling session takes place online through your secure Happy Mind accounts. The ‘Join Now’ link will appear for both of you on your respective homepages under Upcoming Sessions, and also in the Appointment Calendar – 10 minutes before the session starts.

Each partner joins from their own device. Your counsellor will guide the session from there.

A Few Things People Often Ask

Do both partners need a Happy Mind account for couples counselling?

Yes and No. If you can both join from the same device, you can do that. But if you’re in two different locations, you can utlize our ‘Invite Partner’ functionality. In this scenario, your partner also needs to create a Happy Mind account.

What if the time slots don’t work for us?

Try adjusting the date range or browsing a different counsellor. With over 30 counsellors on the platform, there’s a good chance someone else has availability that suits your schedule. You can also reach the Happy Mind support team on WhatsApp at (+94) 75 555 0990, they’ll help you find the right match.

Is the session recorded?

No. Sessions are never recorded. Everything discussed is protected by client-therapist confidentiality.

I’m outside Sri Lanka – will the times show correctly?

Yes. The Happy Mind platform automatically displays times in your local time zone, so you’ll always see slots adjusted to wherever you are in the world.

Ready to Book Your First Session?

Getting started is easier than you might think. Browse counsellors, check availability, and book your first session at app.happymind.lk/therapists — with sessions starting from LKR 2,800.

If you have any questions before booking or you’re not sure which type of session is right for you, the Happy Mind support team is available on WhatsApp at (+94) 75 555 0990. They’re friendly, non-judgmental, and happy to help.

You’ve taken the first step just by reading this. The next one is a lot closer than it feels.