FAQ | Happy Mind

FAQ

Frequently Asked Questions

Here are some quick answers to commonly asked questions. If you have more concerns feel free to Contact Us.
What is Happy Mind?

Happy Mind is an e-counseling platform that connects you with a wide range of local therapists. Our main goal is to build a space that is secure and accessible for anyone seeking mental health services.

How are the therapists verified?

Therapists undergo a thorough verification process, including assessment of their qualifications and experience. This includes holding a master’s degree in psychology and a minimum of 2 years of experience as a psychologist at a clinic/hospital or 4 years of experience in operating their own clinic, ensuring trusted and qualified mental health support for our users.

How is my privacy and security protected?

We place a strong emphasis on your privacy and security, following international data protection guidelines; HIPAA and GDPR. Our advanced encryption guarantees confidential data handling, reflecting our commitment to maintaining your trust.

How do I find the right therapist for me?

Discovering your ideal therapist is simplified with our platform. Each therapist’s profile showcases in-depth bios, encompassing qualifications, expertise, and focus areas, allowing you to make informed decisions.

Can the therapists at Happy Mind prescribe medication?

Only a clinical psychiatrist can prescribe mental health medications. Therapists, also known as psychotherapists or psychologists, cannot prescribe. Only 1% of our partners are clinical psychiatrists, and they cannot prescribe or advise medication on the Happy Mind platform. We recommend seeing a clinical psychiatrist in person for serious mental health conditions that would require medication.

How do I pay for sessions?

You can easily pay for your sessions using your debit or credit card. Our secure platform ensures your card details are handled safely for a confident and protected payment experience.

Do you need an account to book a session?

Yes, in order to book a session with a therapist on our platform, creating an account is required. With an account, you can explore therapist profiles, book appointments, and stay updated with session details and reminders, enhancing your therapeutic journey.

Can I change my therapist?

If your current therapist isn’t ideal, you can easily switch by unsubscribing and browsing other therapists who better match your needs. We aim to provide a fulfilling therapeutic journey with the right connection for you.

Are there different pricing options for different therapists, or is the pricing consistent across the platform?

Therapists on our platform set their pricing individually, considering their expertise and service value. This flexibility lets you find a therapist within your budget while benefiting from their specialised skills. Transparent pricing details on therapist profiles help you make an informed choice aligned with your preferences and budget.

Are there any self-help tools or assessments available on the platform?

You can refer to our blog for a wide variety of self help tools & knowledge. Some therapists might also choose to provide self-help resources, worksheets, or assessments through the platform that can complement your therapy journey. You can inquire about these options with your therapist.